They share good news
A client's export head mentions news during a routine call.
They sayBy the way, we just got our first order from Dubai.
Strong replies
That is great news. How did you land it?
Congratulations. What does that mean for the team this year?
Why they work
Interest and questions let her enjoy the news and often bring up new needs.
A weak reply
Nice. So, about the invoice. It wastes a warm moment.