The First Few Seconds Are Mostly Face and Posture

Before you speak, arrive with a real smile, open hands and eye contact, because people judge warmth in a split second.

Solid evidenceWillis & Todorov, 2006 · Psychological Science, judgments from 100 ms face views; Ambady & Rosenthal, 1993 · thin slices

Fast face judgments are well replicated; how lasting they are in real business meetings is less clear.

Why it works

People form a sense of warmth and trust from a face before any words. A tense or blank face at the start makes the first line work harder.

How to do it

  1. Relax your jaw and let the smile reach your eyes before you reach them.
  2. Keep hands out of pockets and away from the phone.
  3. Hold eye contact for the greeting, then look away naturally.
  4. Put down the bag or plate so you can shake hands or do namaste.

What to say

Hello, I am Devendra. Good to meet you.

Namaste. Mind if I join you?

Avoid

Walking up while still reading your phone, then looking up mid-sentence.

Example

Before each stall visit at the Hyderabad poultry expo, Kiran pocketed his phone, breathed out, and smiled at the person first. Conversations started faster.

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