Angry WhatsApp at night
10 pm message from a client after a candidate did not join.
They sayYour candidate backed out. Total waste of our time. Very unprofessional.
Strong replies
Thank you for telling me. I understand how frustrating this is. Can we speak at 10 tomorrow? I will come with two backup profiles.
Sorry this happened. I will call you first thing tomorrow with a plan.
Why they work
Short, calm, and it moves to a call and a plan instead of a text fight.
A weak reply
A long reply sent at once, explaining it was not your fault. It reads as defensive.