From chat to business

Over dinner, a cold-storage owner has talked about his son's college and the monsoon.

They sayAnyway, these days staff just do not stay.

Strong replies

That sounds frustrating. Can I ask which roles keep leaving?

This is exactly what I work on. Shall we talk properly on a call next week?

Why they work

They link to his own words and ask permission before going into business.

A weak reply

Here is my card, we can solve that. Too fast; he has not told you the need yet.

Techniques behind it

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