Tell the Before and After Story

Prove your value with a short story: how things were, what you did, and how things are now.

Solid evidenceGreen & Brock, 2000 · narrative transportation; van Laer, de Ruyter, Visconti & Wetzels, 2014 · meta-analysis of narrative persuasion

A meta-analysis finds stories that draw people in shift attitudes, though effects depend on how well the story is told.

Why it works

Stories lower resistance because people follow the plot instead of arguing with claims. A before and after story also shows the result, not just the method. It is easy to remember and retell.

How to do it

  1. Pick a client like the person in front of you.
  2. Before: the problem in one or two concrete lines.
  3. What you did: one or two steps, not the whole process.
  4. After: a result with a number or a time.
  5. Keep it under one minute and get permission to use names.

What to say

A seed company in Indore had four empty territories in June. We sent shortlists in ten days. By August all four were filled and two reps hit their first target.

Before, their HR team screened eighty CVs a role. Now they see five.

Avoid

Telling a long story with no clear after. If there is no change, it is not a proof story.

Example

At a food processing show in Delhi, Arjun told a dal mill owner how a similar mill in Indore had cut supervisor turnover after his firm changed the hiring checks. The owner asked for the same checks.

Practise it

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