Beat the Curse of Knowledge
Once you know something, you cannot easily imagine not knowing it, so explain with plain words and an example as if to a smart outsider.
The bias is well documented in experiments, and the famous tapping study is a dissertation, so the exact numbers are less tested.
Why it works
In Newton's study, people tapping a song's rhythm expected listeners to guess it about half the time; listeners almost never did. Experts make the same error with jargon and short-cuts. Plain words and examples close the gap.
How to do it
- List the terms you use daily: CTC, RPO, TAT, kharif hiring.
- Explain each with a plain phrase the first time.
- Add one example from the listener's world.
- Ask them to tell you back what they will do next.
What to say
RPO just means we run your hiring for a set period, like an outside HR team.
Let me check I explained it well. What will you send me first?
Avoid
Asking does that make sense? People say yes to avoid looking slow.
Example
Ashok kept talking about TAT to a family-owned rice mill in Karnal. The owner nodded but did nothing. When Ashok said: you'll have people to interview in ten days, the owner signed.
Practise it
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