Change the Story, Not Just the Face

When irritation rises, change how you read the moment instead of only forcing your face still.

Strong evidenceGross & John, 2003 · Journal of Personality and Social Psychology; Gross, 1998 · reappraisal versus suppression

Many studies and reviews find reappraisal lowers felt and shown emotion, while suppression keeps the stress and still leaks.

Why it works

Holding your face still while seething keeps the stress going and people still sense it. Rethinking why they disagree takes the heat out at the source, so the face follows.

How to do it

  1. Notice the first spark of irritation.
  2. Ask: what else could explain this?
  3. Pick a kinder or more useful reading.
  4. Then reply.

What to say

(To yourself) He is pushing back because his boss will blame him if this fails.

(To yourself) She is testing me, which means she is taking this seriously.

Avoid

Clenching your jaw and smiling. People read the tension anyway.

Example

When a cooperative chairman called Devendra's fee greedy, Devendra told himself the man had been burnt by agents before. His face softened and he asked what happened last time.

Practise it

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