Stay Silent After the Price

When you state your price or ask a closing question, stop talking and let the buyer speak first, however long it takes.

Practitioner wisdomVoss & Raz, Never Split the Difference, 2016 · effective pauses; traditional sales practice

Common sales advice; there are no studies of pausing after a price in sales talks.

Why it works

Nervous sellers fill silence with excuses, extra features or a discount nobody asked for. Silence gives the buyer room to think and shows you are confident in your price.

How to do it

  1. State the price in one clear sentence.
  2. Stop. Count slowly to five in your head.
  3. Keep a calm face; do not look away.
  4. Let them speak first.
  5. Answer only what they ask.

What to say

Our fee is 9% of annual CTC, paid when the person joins.

Which option suits you best?

Avoid

Adding: but we can be flexible on that. You have just offered a discount nobody asked for.

Example

After saying her fee to a Hosur flower exporter, Sangeeta forced herself to stay quiet. After a few seconds the owner said: fine, but I need the person by March. Before, she would have offered a discount in that silence.

Practise it

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