Conversations Rarely End When Both Want Them To
Expect that you and the other person want to stop at different times, and end warmly while it is still good.
Two large studies, one diary and one lab, with a striking result; not yet widely replicated in work settings.
Why it works
Both people hide when they want to leave, so talks run too long or end too soon. Ending on a high point leaves a better memory than letting it fizzle.
How to do it
- Watch for the high point: a laugh or a shared plan.
- Leave soon after it.
- Name the next step as you go.
- Do not wait for them to end it.
What to say
This was a great chat. I will let you get back to the stalls.
I do not want to keep you. Let us continue on a call next week.
Avoid
Staying until the silences get long because you think leaving is rude.
Example
Anjali used to stay with prospects until the chat died. Now she leaves after the first good laugh and a promised call. Her follow-ups get replies more often.
Practise it
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